SMS Gateway is not sending/down

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   I noticed my SMS alerts were not going out... ran a test from the SMS Account Manager and never got the text.  I have plenty of credits (900+), so it would appear that the gateway is not functioning (on the output side).

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swhiteman Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Professional Joined: 13 Mar 2008 Location: NYNY Posts: 58	Post Options Post Reply Quote swhiteman Report Post Quote Reply Topic: SMS Gateway is not sending/down Posted: 10 Mar 2010 at 6:20pm
	I noticed my SMS alerts were not going out... ran a test from the SMS Account Manager and never got the text. I have plenty of credits (900+), so it would appear that the gateway is not functioning (on the output side).

Stephen Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: 21 Oct 2005 Location: Stoke on Trent Posts: 1131	Post Options Post Reply Quote Stephen Report Post Quote Reply Posted: 11 Mar 2010 at 9:18am
	Hi, I've just tested it and can see no problems. Did the Account Manager give an error? Or did it say the message was sent? If you can email support with the number you are sending to we can run a test from here. Many Thanks Steve

swhiteman Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Professional Joined: 13 Mar 2008 Location: NYNY Posts: 58	Post Options Post Reply Quote swhiteman Report Post Quote Reply Posted: 11 Mar 2010 at 5:54pm
	It says "Message Sent." I mailed you the number I am sending to.

swhiteman Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Professional Joined: 13 Mar 2008 Location: NYNY Posts: 58	Post Options Post Reply Quote swhiteman Report Post Quote Reply Posted: 15 Mar 2010 at 8:19pm
	Come on guys, this has not been working in at least 4 days and I haven't heard back -- I have two entirely different systems that both send using the SMS gateway; neither system's configuration has changed and neither one works now. I get "Message Sent" from the test -- I can't see how there could be any more for me to do if you are getting 200 OK from the near side of the gateway.

swhiteman Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Professional Joined: 13 Mar 2008 Location: NYNY Posts: 58	Post Options Post Reply Quote swhiteman Report Post Quote Reply Posted: 15 Mar 2010 at 8:22pm
	I also note that it is not debiting my credits, even though the messages are put in the Messages Sent tab. They read "Status 0 Credits 0" and DeliveredOn is blank.

Stephen Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: 21 Oct 2005 Location: Stoke on Trent Posts: 1131	Post Options Post Reply Quote Stephen Report Post Quote Reply Posted: 16 Mar 2010 at 9:26am
	I've checked into this. There is an issue with the SMS provider on some US networks. We are working to resolve this now. Steve

swhiteman Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Professional Joined: 13 Mar 2008 Location: NYNY Posts: 58	Post Options Post Reply Quote swhiteman Report Post Quote Reply Posted: 17 Mar 2010 at 8:25am
	Any news? Still failing. I need to get these texts -- from WhosOn and from my SNMP monitors....

swhiteman Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Professional Joined: 13 Mar 2008 Location: NYNY Posts: 58	Post Options Post Reply Quote swhiteman Report Post Quote Reply Posted: 18 Mar 2010 at 5:21pm
	We're going on a week of downtime now with no fix or ETA? It seems like it is time to stop offering SMS gateway services to US customers (and give us a refund). We just can't be out of touch like this; SMS is a crucial part of our monitoring setup.

swhiteman Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Professional Joined: 13 Mar 2008 Location: NYNY Posts: 58	Post Options Post Reply Quote swhiteman Report Post Quote Reply Posted: 20 Mar 2010 at 3:52am
	So the hosted SMS service is not considered worthy of keeping running/fixing? Can I have my money back, please? This is really disappointing, in particular the lack of updates. I can accept unexpected downtime when there is feedback. To not give feedback for days is shoddy business.

Stephen Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: 21 Oct 2005 Location: Stoke on Trent Posts: 1131	Post Options Post Reply Quote Stephen Report Post Quote Reply Posted: 22 Mar 2010 at 8:58am
	Hi, You should have received feedback via the support desk directly. This forum is a user-user forum not for customer specific support tickets. We have resolve the SMS sending issue by adding a new SMS provider to our web services. The previous provider has had issues relating to some US networks blocking their short codes. It was out of our control - however this is not an excuse on our part. Steve