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Unusable - Crashes Constantly iOS5 iPhone & iPad

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MK1 View Drop Down
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Joined: 23 Feb 2012
Posts: 1
Post Options Post Options   Quote MK1 Quote  Post ReplyReply Direct Link To This Post Topic: Unusable - Crashes Constantly iOS5 iPhone & iPad
    Posted: 23 Feb 2012 at 8:20am
Hello,

We really like Whoson desktop and Silverlight clients, but having purchased the iPhone & iPad apps, we have found it impossible to use.

We are experiencing constant random crashing.

Just having the app open, we are finding that it will crash, sometimes after just a few minutes, other times after about 20 minutes. Worst still, it almost always crashes out during chats. 

Trying to relaunch the app, we are faced with a message "the server has reached its maximum seat count" or "a user with that name is already logged in" - meaning we can't resume our chat and the customer is left hanging.

it's key for us to be able to use Whoson reliably whilst out and about, so we're really hoping you guys can look into this for us?

INFO:

iPhone 4s & iPad 2
Both iOS5 (latest build)



Edited by MK1 - 23 Feb 2012 at 8:22am
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Liam View Drop Down
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Joined: 29 Jun 2011
Location: Stoke-on-Trent
Posts: 232
Post Options Post Options   Quote Liam Quote  Post ReplyReply Direct Link To This Post Posted: 27 Sep 2012 at 6:07am
Hello MK1,
 
I have not been able to replicate this problem with our own WhosOn.
I would recommend submitting this issue to our support desk - support@parker-software.com
We can then take a further look into this for you.
 
Thank you,
Liam
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