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Chat windows behavior when ends

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matrixIII View Drop Down
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Joined: 21 Jul 2008
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Post Options Post Options   Quote matrixIII Quote  Post ReplyReply Direct Link To This Post Topic: Chat windows behavior when ends
    Posted: 02 Mar 2012 at 5:54pm
When the chat ends (by user or operator), as far as the website user is concerned, it would be nice the "chatted" text stays on the windows so, the user can follow the given instructions or print if needed (the send box can be disabled or greyed out). Currently, it shows the message "Chat has ended" and everything goes away. We have disabled the option for users to email the transcript as it may contain confidential financial information which we don't want sitting in their email inboxes ready to be hacked.

We get quite a few comments from our users about the issue.

Thanks
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Liam View Drop Down
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Post Options Post Options   Quote Liam Quote  Post ReplyReply Direct Link To This Post Posted: 27 Sep 2012 at 5:53am
Hello MatrixIII,
 
Thank you for your feedback.
This seems like a very good idea, I have submitted this to our Feature Request list for you.
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Birdy View Drop Down
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Post Options Post Options   Quote Birdy Quote  Post ReplyReply Direct Link To This Post Posted: 29 Sep 2012 at 11:41pm
another Problem is that a visitor  might close the Chat window not "inside" the chat window but closes the
"ms windows window". Than the chat is deletet. It would be good that if you try to close the MS Window  a message will be shown  "please close the Chat by mouseclick on ...."
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Birdy View Drop Down
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Post Options Post Options   Quote Birdy Quote  Post ReplyReply Direct Link To This Post Posted: 29 Sep 2012 at 11:44pm
Otherwise a post chat window won´t be shown.
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Liam View Drop Down
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Post Options Post Options   Quote Liam Quote  Post ReplyReply Direct Link To This Post Posted: 01 Oct 2012 at 5:48am
Hello Birdy,
 
Unfortunately, this wouldn't be possible.
As far as I am aware it is not possible to edit the browsers/windows behaviour through web code.
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