Not saving transcripts

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   Hi Steve,
This is not currently something that we are offering within the product but it may be something that we introduce within the future via a feature of a further quarter release.

At the moment the only suggestion would be to delete all transcripts via a database trigger held within SQL Server. This could be engineered to use the language of the chat or other items within the chat lines or variables (such as pre chat surveys) to only delete upon certain occurrences, but it not something that we would offer support for to implement though.  

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James Horton Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Technical Support Joined: 01 Jun 2009 Location: Stoke-on-Trent Posts: 275	Post Options Post Reply Quote James Horton Report Post Quote Reply Topic: Not saving transcripts Posted: 10 Apr 2012 at 9:41am
	Hi Steve, This is not currently something that we are offering within the product but it may be something that we introduce within the future via a feature of a further quarter release. At the moment the only suggestion would be to delete all transcripts via a database trigger held within SQL Server. This could be engineered to use the language of the chat or other items within the chat lines or variables (such as pre chat surveys) to only delete upon certain occurrences, but it not something that we would offer support for to implement though.
	Best Regards, James Horton Technical Analyst Parker Software

stevekeats Members Profile Send Private Message Find Members Posts Add to Buddy List New User Joined: 06 Apr 2012 Location: London Posts: 9	Post Options Post Reply Quote stevekeats Report Post Quote Reply Posted: 06 Apr 2012 at 9:49pm
	We have just added Germany to the countries able to use chat and there is a legal requirement not to keep chat transcripts, is there a way to configure WhosOn not to save chat transcripts for a specific queue?