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Not saving transcripts

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stevekeats View Drop Down
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Joined: 06 Apr 2012
Location: London
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stevekeats Quote  Post ReplyReply Direct Link To This Post Topic: Not saving transcripts
    Posted: 06 Apr 2012 at 9:49pm

We have just added Germany to the countries able to use chat and there is a legal requirement not to keep chat transcripts, is there a way to configure WhosOn not to save chat transcripts for a specific queue?

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Daniel Horton View Drop Down
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Joined: 01 Jun 2009
Location: Stoke-on-Trent
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Daniel Horton Quote  Post ReplyReply Direct Link To This Post Posted: 10 Apr 2012 at 9:41am
Hi Steve,

This is not currently something that we are offering within the product but it may be something that we introduce within the future via a feature of a further quarter release.

At the moment the only suggestion would be to delete all transcripts via a database trigger held within SQL Server. This could be engineered to use the language of the chat or other items within the chat lines or variables (such as pre chat surveys) to only delete upon certain occurrences, but it not something that we would offer support for to implement though.  
Best Regards,

Daniel James Horton
Technical Manager
Parker Software
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