Start Chat Leave A Message

 

 

WhosOn Release Notes

Current Build 4.6.470 - Date Posted: 5th May 2008

To obtain the latest build, choose Help - Check For Updates in the WhosOn Server or Service Manager, or click here to login to the Customer Area.

To check which service pack you currently have, choose Help - About.

New entries are added to the end of the list.

 No Date Details
4.0.215 Jan 2nd 2006 Initial release
4.1.260 May 1st 2006 Version 4.1 Released
New Features:
- Access Control for WhosOn Clients.
You can now specify access rights for WhosOn Clients. This is done via the Site Group settings. You can control what options the client can see and if they can edit site properties. See the new 'Client Access' tab on the site group properties form. Requires both the latest server & client. See: http://www.whoson.com/help/Site_Groups.htm

- Links sent to the Chat Client now automatically open without the need for the visitor to click the link.
- Chat sessions are now closed immediately even if a visitor just closes their browser instead of clicking the Close button.
- Updated AJAX components in chat client results in faster load time.
- Added 'Manual Links' tab to site properties allowing easy creation of manual chat links.
- Added 'Auto Email Chat Transcripts' option to site properties. WhosOn can now automatically send an email to the site admin of all chat transcripts.
- If a WhosOn client closes a chat session with a visitor the 'waiting timer' is no longer incremented when the chat session is saved to the database. The waiting time reflects only the initial wait before the first operator answers.
 

4.1.265 May 5th Custom Invites!
We have added custom text based invites. You can now send a visitor a custom message that will appear on their browser as a moving text box. The visitor can click the box to start a chat session. You can customise the text border graphic. You must update both the server and any remote clients. No code changes are required for the embedded code. Existing graphic invites and click fraud warnings can be sent as normal.

To Send a text invite, right-click a current visitor in the WhosOn Client and select 'Send Text Invite'. Then enter your message and click send. WhosOn will then create a graphic file by combining the text and the invite border and serve this up to the visitor via the WhosOn Gateway.

- Fixed firefox issue with the chat window not showing the input box correctly.

4.1.285 June 30th Chat sessions now support UNICODE.  Full support for all Unicode character sets (Greek, Russian etc) in chat sessions and opening/closing messages.
WhosOn Client text strings used throughout the program can now be localised into different languages. Run the 'editdd.exe' in the WhosOnV4 folder to edit the strings.
4.1.290 July 8th You can now click on the summary headings on the 'Today' page in the WhosOn Client to view the visitor lists for that heading. Eg: Click 'New Visitors' to view a list of new visitors for today.
The Visit lists in the Client now include a 'Save' button to export the lists to CSV or HTML.
The Visit lists in the Client now include an 'Email' button to send the list as a HTML attachment via Outlook.
4.1.295 July 17th Updated GEO-IP to July 2006
4.2.316 Sept 7th Version 4.2 Released
New features
- Automated daily, weekly and monthly traffic analysis reports sent via email in PDF format. These comprehensive reports are now sent via the new WhosOn Reports Scheduler service. You can enable which reports to receive via the WhosOn Client - Site Properties - Auto Reports tab.
- WhosOn Client users can now manually request a daily, weekly or monthly report. This will then be compiled by the WhosOn server and emailed to them.
- Auto Invite on prospect detection can now include custom text.
- Alerts can now send custom invites.
- Alerts criteria now includes location (country, city, region). eg - create an Alert for all visitors from 'United Kingdom' and send them a 'Welcome UK Visitor' invite!
- Improved SMS sending options.
- Improved support for Google 'Syndication' visitors. WhosOn will now extract the originating web site containing the Google ad and show this as the referrer.
- When viewing visit details or chatting to a visitor any live page movements made by the visitor will now be shown in the viewed pages list in real time.
- Fixed issue with server throwing an error in some cases when it was closed after a site was added.
- Fixed issue with custom text invites not working on SSL pages.

Updated GEO-IP to September 2006

4.2.317 Sept 10th If you close and re-open a chat session with a visitor, or transfer a chat to another operator, the previous chat transcript will now be automatically shown in the current chat window.
4.2.321 Sept 30th Fixed issue with report scheduler service that could cause it to hang if a database error occurred. The report scheduler service now also closes automatically during WhosOn database maintenance and during sleep mode (if defined).
4.2.321 Oct 2nd Report scheduler showed incorrect totals on Weekly & Monthly summary charts. Fixed.
4.2.321 Oct 10th GEO-IP Updated to October 2006.
4.2.323 Oct 13th Fixed issue with DNS grouping feature.
4.2.325 Oct 17th Added filter option to Current Visitors view on the WhosOn Client. You can now apply a filter to your current visitors (eg, All new visitors from United Kingdom with 'widgets' in keywords). This is useful on busy sites. The filter condition is sent to the WhosOn server which then filters the current visitor list before sending it to the client. Each client can have its own filter condition for each monitored site. WhosOn still tracks visitors as normal - the filter only affects what is displayed in the client current visitors view. Note: Both the WhosOn server and any WhosOn Clients need updating.
4.2.326 Nov 2nd Live stats view via the WhosOn Web Charts viewer stopped working after last build. Fixed.
Chat client updated to support Firefox 2
4.2.332 Nov 15th Added 'Page Views' column to current visitors view in WhosOn Client. Now you can quickly see how many pages each current visitor has viewed. Note: Both the server & clients need updating.
The WhosOn scheduled Reports will now automatically close at 23:55pm and restart after 3am. This is to avoid any database performance issues whilst the WhosOn server is performing maintenance routines.
4.2.335 Nov 22nd GEO-IP Updated To November 2006
4.2.336 Nov 23rd Build 4.2.335 was incorrectly posted with a debug version of the WhosOn server. Please re-apply build 4.2.336
4.2.340 Dec 4th Chat Invites improved where visitors IP address changes during visit (eg AOL users).
Fixed issue with Weekly & Monthly auto-reports not being generated.
WhosOn Client now shows visitor contact info in current visitor view when preview mode used.
Visitor contact information can now be passed to WhosOn via embedded code (see this help page). You will need to regenerate the tracking code using the latest WhosOn Client to use this feature.
Click Fraud Detection global settings can now be adjusted in the WhosOn main settings.
4.2.342 Dec 8th .NET Framework 2.0 version of the WhosOn Chat Client released. The service pack installs the new client into the C:\Program Files\WhosOnV4\Chat\NET2\ folder. See:
http://www.parkersoft.co.uk/forum/topic.asp?TOPIC_ID=507 for more info.
4.2.345 Dec 21st Improvements to the .NET 2.0 chat client.
Fixed connection string password encoding issue when using MySQL as the WhosOn back-end database.
GEO-IP Updated To December 2006.
4.2.345 Jan 8th 2007 Further improvements to the .NET 2.0 chat client. User interface improved. All visual elements now controlled by a stylesheet. Supports font scaling.
Improvements to the Web Charts module.. User interface improved. However the Web Charts module is still a .NET 1.1 app. A .NET 2.0 app will be released for V4.3
4.3.350 Jan 23rd 2007 Version 4.3 Released
New Features
- Added 'click to call back' option to the Chat client. You can now easily add click-to-call-back to your web site. Visitors can click a link to request a call back from you. See: http://www.whoson.com/help/Implementing_Visitor_Click_To_Call_Back.htm for more information.
- Click to call back requests are now shown in the WhosOn Client.
- Click to call back requests can be made using directly via the WhosOn Client using Skype VOIP (if installed).

GEO-IP Updated To January 2007.
4.3.360 Feb 1st 2007 Added Alerts summary report to 'Today' view in WhosOn client.
4.3.365 Feb 22nd Added HTTPS option to 'touch' feature allowing SSL pages to be periodically checked.
When running on Windows Vista the WhosOn services are now installed with no interaction with the desktop - avoiding the annoying 'service wants to display a message' messages.
4.3.366 Feb 25th GEO-IP Updated To February 2007.
4.3.367 March 22nd The WhosOn Web Charts has been updated and now uses .NET Framework 2.0. WhosOn now has no .NET Framework 1.1 components.
The new Web Charts features:
- faster updates of visitor lists and reports by using AJAX.
- Current visitors view updates in real time using AJAX.
- You can now view lists of chat sessions and do full text searches, very useful when you need to search for specific text in old chats.

The service pack setup does not automatically update your existing Web Charts to the new version. The .NET 2.0 version is installed to C:\Program Files\WhosOnV4\WhosOnWeb\ folder. You need to manually change the IIS 'whosoncharts' virtual directory to point to this new folder and set it ASP.NET version to 2.

GEO-IP Updated to March 2007
4.3.370 April 18th WhosOn Gateway now supports server-side tracking (ASPX, ASP & PHP pages). See: http://www.whoson.com/help/Server-Side_Tracking_Using_The_Gateway.htm
WhosOn Gateway can now return XML containing operator status and visitor GEO-IP data.
4.3.375 June 4th Added option to WhosOn client to collect keywords and negative keywords to be used for PPC campaigns.
Added exclude visitors by specific keywords in referrer to reduce bogus 'referrer spam' visitors.
4.3.377 June 15th Data encryption between the WhosOn Server and Clients has been strengthened. WhosOn now uses 256 bit AES encryption for data sent to and from WhosOn Clients.

Fixed issue where Client would hang if a call back was made using Skype and Skype wasnt running.

Added 'Left To Right' text option for the chat window in the WhosOn Client for use with left to right character sets.

GEO-IP Updated To June 2007
4.3.380 June 24th Web chat client now automatically uses left-to-right text when the visitors browser language is set to a left-to-right language.
Web chat & WhosOn Web Charts now work on Windows 2003 64 Bit IIS
4.3.385 June 29th If you use the WhosOn Gateway to track visitors (via page tagging or server-side code) then visitor sessions can now timeout when the visitor closes their browser, or leaves your site to go elsewhere. Previously WhosOn ended a visitor session after a period of inactivity. WhosOn does this by watching for invite 'poll' requests from the visitors browser. When it stops receiving poll requests it assumes the visitor has gone and ends the session. See the 'Assume Visitor Has Left The Site If Polling Stops' option on the Site Properties - Gateway tab.

The existing inactivity timeout will still be used for visitors that do not have javascript enabled or on pages where the tracking code is not embedded.
4.3.390 July 5th The WhosOn Client now shows a different icon next to visitors where javascript polling is active.
You can now specify the maximum number of concurrent visitors that can be monitored on a site-by-site basis. This allows you to place traffic restrictions on hosted customers.
4.3.392 July 11th Live stats now showing on web charts - fixed.
Added Web services API to WhosOnWeb allowing administration of WhosOn monitored sites via SOAP or HTTP for integration with other applications.
GEO-IP Update To July 2007
4.4.423 Aug 13th 2007 Version 4.4 Released - New Features

- Live Translation!
  See: Chat Translation

- Improved performance of WhosOn server editing/adding sites when many sites are being monitored. WhosOn now stores site properties in a database file called 'MetaData.vbd' instead of a text file.

- More languages added to the chat client. Visitor's language will be detected from the browser. Chat window will show text in English, German, Spanish, French, Italian, Portuguese, Russian, Greek, Dutch, Japanese, Chinese, Korean & Arabic.

- Chat window text strings can be be easily edited via an XML file. See: Customizing Chat Text Strings

GEO-IP Updated To August 2007
4.4.429 Aug 28th Improved performance of WhosOn Client when viewing many sites with large numbers of visitors.
4.4.430 Sept 14th Fixed issue with Scheduled Reports service not stopping correctly.
GEO-IP Updated To September 2007
4.5.434 Oct 20th Version 4.5 Released - New Features

Improved WhosOn Client:
-Now uses Office 2007 Ribbon style toolbar.
-Visit detail now embedded into current visitors view.
-Option to show visit expired time instead of last pageview time.
-Option to ask for login details each time the client starts.
-Transfer chats within chat window.
-Close a chat session option, which closes forces the visitors chat session to end.
-You can now preview a URL link that you send to a visitor in a chat session before sending it.

Note: The latest WhosOn Client only works with the latest WhosOn Server, so be sure to update both. Older versions of the Client will still work with the latest server.

GEO-IP Updated To November 2007
4.6.460 Dec 7th Version 4.6 Released - New Features

- You can now create 'Named Users'. These are individual user logins for the WhosOn Client. You can define what monitored sites each user can see and you can define various access rights.
- Admin users can now monitor chat sessions for other users and send private messages (a 'Whisper') to the other user that the visitor wont see. This is useful for training purposes.
- User sessions are recorded in a new 'UserLog' table, allowing you to run reports on when your Whoson Client users connected, changed status, disconnected etc.
- The Organization table in the Geo-IP now contains an 'ISP' flag. None ISP organizations will show in bold in the current visitors list in the WhosOn Client. This allows you to quickly highlight visitors that have their own organization assigned to their IP address. In the WhosOn Client you can click the organization name to quickly do a Google search on them.

- Fixed issue with the WhosOn Gateway where some SSL connections were not released properly resulting degradation of SSL requests over time.

GEO-IP Updated To December 2007
4.6.466 Feb 11th 2008 - Fixed issue with WhosOn Service manager that could cause the WhosOn Server to stop accepting client connections if the service manager was left running for long periods and it displayed message dialogs that the user didnt confirm.
- Added ISAPI Filter option, allowing IIS sites to be tracked automatically.

- GEO-IP Updated To February 2008
4.6.470 May 5th - Improved localisation options in the WhosOn Client.
- Improved the WhosOn Client interface.
- GEO-IP Updated To May 2008