WhosOn Version 5 Release Notes

Server

• The WhosOn backend database has been redesigned to offer better performance, better reporting and lower disk space usage for the same number of visitors.
• The WhosOn Server now offers better performance.
• The WhosOn Server and related services now run as system services only with no user interface.
• A new WhosOn 'Administrator' application has been created for managing the WhosOn Server Services.
• The WhosOn Administrator can connect to remote WhosOn Services for remote administration.
• Named users can now be created. Each user can be assigned access rights.
• User activity logging and reporting.
• Support for SQL Server 2008.
• Support for Windows Server 2008.
• No longer supports MySQL or the built-in database for the back-end database.

Visitor Tracking

• Improved spider detection plus ability to add custom spider useragents to the database.
• Real time form field tracking - you can now monitor visitors on-line form entries in real time. Form values are stored in the WhosOn database and are shown against the visit detail.
• Improved tracking script can now be served directly from the WhosOn Gateway enabling easier site integration. The default tracking script can be customized.
• Anonymous proxy server detection - visitors are flagged if they are using an anonymous proxy server.

Chat

• Fully customizable pre and post chat surveys can now be created. These can be used to collect data from the visitor before and after chat sessions. The data collected is shown to operators during chats and is stored in the database for future reporting.
• The Chat Window now supports Themes. A collection of themes are shipped as standard. You can change the theme used for each site within the site properties. You can create your own theme and modify the existing ones.
• The Chat Window is now realizable. You can set the default height and width in the site properties.
• Custom chat invite JavaScript files can now be created and assigned to individual sites. This enables you to create custom actions that occur when invite requests are sent.
• Visual basic compatible scripts can now be fired when new invites are sent and when chat sessions start & close. This enables custom actions to be performed on these events.

Client

• Improved client security. Now uses 256-bit AES encryption with RSA public key encryption of the session key.
• Chat lists now show messages left by visitors when no operator was available to take the chat. Messages can be replied to via email from within the Client.
• Full text search of the chat transcript database for looking up previous chat sessions using any text string.
• Pre-chat survey results are now shown in the chat window.
• Completed form-field values are now shown in the chat window along with the complete visit detail.
• All web analytic reports are now viewable from within the Client application.
• User activity reports can now be viewed inside the Client (admin users only). User activity reports show a complete log of each users activity and the chat sessions they took in each period.
• Microsoft CRM Integration is now built-in to the Client.
• Added native Clients for Mac OSX and Linux.

Reporting

• Custom analytics reports can be created using the WhosOn Administrator.
• Individual reports can be site-specific (IE: Only viewable by a select list of users).
• Reports can contain parameter fields. (IE: Ask the user for values against which to run the report on).

Scheduled Reports

• Custom queries can now be added to the scheduled reports.
• Custom scheduled queries can be site specific.

WhosOn Version 5 is now available in 4 editions to suit different business sizes and types: Standard, Professional, Enterprise & ISP Editions. Existing users are upgraded to the Enterprise Edition. See: Editions