WhosOn 2011 Release Notes

Current Build 12.1.35 - Date Posted: 18th April 2012

To obtain the latest build, choose Help - Check For Updates in the WhosOn Administrator, or click here to login to the Customer Area.

To check which service pack you currently have see the Server Status tab in the Administartor.

New entries are added to the end of the list. For Version 5 release notes - click here.

No	Date	Details
Q1 2012	19th Jan 2012	WhosOn 2012 Q1 Released Main New Features - Server-based canned responses that allow you to create canned responses that are shared with other users in your organization. Canned responses are now arrange in a hierarchical manner to allow for more complex response setups. - Operator-to-operator chat rooms can be created. This allows users to join a group-chat wit other WhosOn users within the same organization. Group chats are stored in the WhosOn Database - Line feeds in chat. You can now enter a line feed in the chat text by pressing Ctrl+Enter. Line feeds are sent to the visitor. - X-Forwarded-For header support inside the chat window. - Multi-Language Site Support. Added language specific site strings file to allow multiple translations within a site. - Exclusions - limit of 100 IP exclusions per site has been removed. - Email sending - added support for Secure SMTP (such as Google Mail). - Form-Field tracking - now update in the visit details in real time. - GEO-IP Updated to January 2012. - See the on-line help page for details of new features.
Q3 2011	7th Sept 2011	WhosOn 2011 Q3 Released Main New Features - Microsoft Dynamics CRM 2011 Support. - Chat Text Rules Support. - Server Side Chat Transfer Script. - HTTPS Proxy for Client. - WhosOn Gateway FastCGI now supports multiple simultaneous processes. - Prospect Detection can now trigger multiple times per visitor / session. - Chat Routing can now cancel chat sessions, or select department / user. - Client can now display a timestamp during the chat session. - See the on-line help page for details of new features.
Q2 2011	4th April 2011	WhosOn 2011 Q2 Released Main New Features - Customer support ticketing added (Enterprise Edition). - Tickets can be created via web form, chat sessions or received emails. - Automated skills based ticket distribution rules based on content. - WhosOn Client uses new Office 2010 interface style. - Improved monthly summary view shows more days and aligns weekends for previous month comparison. - Top keywords/referrers show in summary view. - Can now play different sound in response to existing chat sessions. - WhosOn Gateway can now be run as part of IIS using the fastcgi interface. - Chat window support for IE9. - GEO-IP database updated to April 2011 - See the on-line help page for details of new features.
Q1 2011	14th Feb 2011	WhosOn 2011 Q1 Released Main New Features: - Skills based chat routing - Multiple levels of prospect detection - Visitor condition builder - Enchanced chat routing - Operator photos on chat window - Visitors can upload files during chats (with operator permission) - Operators can request assistance from managers during chats - Managers can define auto-accept chat options for operators - Improved server performance when handling large numbers of visitors. - See the on-line help page for details of new features. - GEO-IP Updated To Quarter 1 2011.