Tailored customer experience

Roll out the red carpet for your customers

The customers of today know more, want more and expect more. They’re empowered. Digital innovation has given them a taste for personalisation, and the modern consumer is increasingly demanding that companies not only meet their buying needs but also deliver bespoke experiences.

 

Be relevant. Your customers are calling out for tailored treatment, and your website must adapt or suffer. With our digital engagement suite, personalisation is pain free.

 

Your customers will love you.

Cater to every click

 

Visitors are pouring in from every angle. They’ve come from a range of places, they’re experiencing a range of user journeys and they’re demonstrating a range of activities. This means one thing: you need to get specific about targeting.

 

Our software analyses your visitors in real-time. It identifies key differentiating factors, allowing you to reach out in a way that works for each individual.

 

Engage your customers based on:

 

TRAFFIC SOURCES

DEVICE

LOCATION & GEO IP

CART VALUE

LANGUAGE

BROWSER

DEMOGRAPHIC

SESSION DURATION

PAGE DEPTH

SCREEN RESOLUTION

OPERATING SYSTEM

NEW VS RETURNING VISITOR

AFFILIATE TRACKING

GOOGLE ANALYTICS

TRACKED CAMPAIGN

Endless opportunities

 

We’ll give you some examples of how that precise targeting might work. Using our advanced tracking software, you’ll be able to see in-depth insights on your visitors as they browse. You’ll be able to connect with them specifically and strategically, based on distinguishing categories like the ones listed above.

 

YOU CAN:

Send personalised live chat invitations

Display targeted banners or panels

 Give concierge support

Dish out dynamic content

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Show timely, relevant pop-ups

THANKS FOR READING!

 

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Reveal visitor information

 Surface relevant reviews

Issue informative notifications

Prevent shopping cart abandonment

Real-time results

 

This isn’t just live chat with tailored CX thrown in (although let’s face it, that in itself is invaluable). This is a comprehensive digital engagement suite, and with it comes intelligent real-time analytics.

 

When a solution talks about website analytics, it ordinarily means things like web traffic statistics and reports on visitor behaviour. We provide all that kind of information as part of your package, but we also step it up a notch.

 

Get mobilised. We give you relevant, value-added reports which share detailed customer profiles of your website visitors, lifecycle analysis of your campaigns, and the key performance metrics that matter most to you.

 

See the ROI before your eyes.

Want to know more?

Our resident experts are at hand. Hit the link to be set up with a live demo.

BOOK A DEMO

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Engaging applications. Engaging results.

COMPANY

 

UK: 0330 0882 943

US: (800) 680 7712

sales@parkersoftware.com

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