Hosted Live Visitor Chat, Real Time Customer Support Ticketing & Live Visitor Tracking

The WhosOn Hosted Version provides all the features of WhosOn without the need to run the WhosOn server. We run the server for you in our USA or UK based data centers. You download and run the WhosOn Client on your PC's (Windows, Web, Mac or iPhone). Visitors are tracked by embedding a small snippet of code into your pages. The Hosted Version will work on any web site, regardless of where it is hosted. It is easy to setup and requires no technical knowledge. You can try the Hosted Version completely free for 14 days, after which you can choose to sign up with no minimum contract.

For larger businesses, we can offer dedicated WhosOn servers, with support for up to 100 concurrent operators and unlimited chat sessions.

Watch Live Web Stats

WhosOn allows you to watch your web site visitor activity in real time. See visitors arriving at your site and move from page to page. See how they found your site, what keywords they used and where they are in the world. WhosOn will display GEO-IP against each visitor, including country, city, region and organization name. You can see if the visitor has been to your site before and if they are a prospect.
Live Web Stats
   

Engage Your Visitors

WhosOn enables you to proactively engage your visitors by sending them popup friendly 'invite' messages. Visitors can click the message to start a live chat session. You can send custom messages that are unique to each visitor. WhosOn can also automatically send dynamic invite messages to visitors when specific conditions are met (for example, visitor arrives from a certain city or via a certain PPC campaign, or used specific keywords).
Engage Visitors
   

Live Chat

WhosOn enables you to add live chat to your web site. Visitors can click a link to start chatting to operators within your organization as they browse your site. The chat client works in all browsers and does not require any plug-ins.
Chat Features:
  • Multiple operators.
  • Department specific chat.
  • Transfer chats between operators.
  • Operator to operator chat.
  • Operator to operator training mode.
  • Integrated spell check.
  • Visitor and operator 'typing' status.
  • Canned responses.
  • Push pages to visitor.
  • Custom background, logo and chat images.
  • Visitors can request emailed transcript.
  • Automatic 'leave a message' form.
  • Multi-language chat window.
  • Live chat translation.
  • Fast, flicker free, firewall friendly, AJAX based.
  • Secure live chat.
  • Co-browse.
  • Pre & Post chat surveys.
  • Skills based chat routing.
  • Send files to visitors whilst chatting (PDFs, etc)
  • Full text search and reporting on chat transcripts.
  • Operator performance reporting.
Live Chat
   

Live Chat Translation

WhosOn can translate chat text in real time. The visitor and operator can chat in their own language, with the WhosOn Server performing the live translation in the middle. Live translation enables you to widen your available market.
Chat Translation
   

Real Time Customer Support Ticketing

Live chat sessions can be escalated to the ticketing system. Tickets can also be created manually, via a web based form and imported directly from emails (via Email2DB). Tickets can include any number of custom fields and attachments. Features automated skills-based ticket distribution. Ticket responses are delivered to customers via threaded email.
Support Ticketing
   

Click To Call Back

Visitors on your web site click click a link to request a call back from someone in your organization via a simple form. WhosOn automatically notifies operators via popup, email and/or SMS that they need to make a call back at the correct time. All call back requests and visitor contact information are stored in the WhosOn database.
If you use Skype VOIP, you can even call the visitor directly from within the WhosOn Client.
Click To Call Back
   

Remote Control

During live chat sessions you can offer your visitor the option of a full remote desktop sharing session. You can see and control the visitor's desktop. Help to complete checkout forms or help with any pc or software related problems.
Live Chat With Remote Control
   

CRM Integration

Send chat transcripts, call back requests & visitor prospects to your CRM system. CRM users can view all live chat sessions. Currently supports Salesforce & Microsoft Dynamics CRM.
Live Chat CRM Integration
   

Monitor PPC Campaigns

WhosOn enables you to track visitors based on the PPC (pay-per-click) campaign that they used to find your site. You can create real-time 'Alerts' for each PPC campaign and you can view historical analysis reports.
Track PPC
   

Monitor Prospects

WhosOn can watch for visitors that view certain key pages on your site and spend x minutes viewing. This can be over multiple visits. WhosOn can then flag these visitors as 'prospects' and alert you in real time. WhosOn can send custom invite messages to prospects. You can also run reports showing the number of prospects per PPC campaign, referrer and keyword.
Monitor Prospects
   

Detect & Deter Click Fraud

WhosOn enables you to detect click fraud as it happens. You can send visitors who you suspect of click fraud a warning message. WhosOn can also automatically detect click fraud and send warning messages to the visitor.
Deter Click Fraud
   

Analyze Your Web Traffic

WhosOn also provides historical web analytic reporting with over 70 traffic analysis reports. Both Windows based and Web based report viewers are included. WhosOn can also automatically send daily, weekly and monthly traffic analysis reports direct to your inbox in PDF or HTML format.


Analyze Web Traffic
   

Work from your iPhone

You can monitor your website and your operators in real time from your iPhone, and participate in live chats. Supervise your operators whilst you are on the move, or take the sessions yourself! more...
Free Trial
Monitor Prospects
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