Hosted Live Visitor Chat, Real Time Customer Support Ticketing & Live Visitor Tracking
The WhosOn Hosted Version provides all the features of WhosOn without the need to run the WhosOn server.
We run the server for you in our USA or UK based data centers.
You download and run the WhosOn Client on your PC's (Windows, Web, Mac or
iPhone).
Visitors are tracked by embedding a small snippet of code into your pages.
The Hosted Version will work on any web site, regardless of where it is hosted.
It is easy to setup and requires no technical knowledge.
You can try the Hosted Version completely free for 14 days, after which you can choose to sign up with no minimum contract.
For larger businesses, we can offer dedicated WhosOn servers, with support for up
to 100 concurrent operators and unlimited chat sessions.
Watch Live Web Stats
WhosOn allows you to watch your web site visitor
activity in real time. See visitors arriving at your
site and move from page to page. See how they found your
site, what keywords they used and where they are in the
world. WhosOn will display GEO-IP against each visitor,
including country, city, region and organization name.
You can see if the visitor has been to your site before
and if they are a prospect.
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Engage Your Visitors
WhosOn enables you to proactively engage your visitors
by sending them popup friendly 'invite' messages.
Visitors can click the message to start a live chat session.
You can send custom messages that are unique to each
visitor. WhosOn can also automatically send dynamic
invite messages to visitors when specific conditions are
met (for example, visitor arrives from a certain city or
via a certain PPC campaign, or used specific keywords).
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Live Chat
WhosOn enables you to add live chat to your web site.
Visitors can click a link to start chatting to operators
within your organization as they browse your site. The
chat client works in all browsers and does not require
any plug-ins.
Chat Features:
- Multiple operators.
- Department specific chat.
- Transfer chats between operators.
- Operator to operator chat.
- Operator to operator training mode.
- Integrated spell check.
- Visitor and operator 'typing' status.
- Canned responses.
- Push pages to visitor.
- Custom background, logo and chat images.
- Visitors can request emailed transcript.
- Automatic 'leave a message' form.
- Multi-language chat window.
- Live chat translation.
- Fast, flicker free, firewall friendly, AJAX based.
- Secure live chat.
- Co-browse.
- Pre & Post chat surveys.
- Skills based chat routing.
- Send files to visitors whilst chatting (PDFs, etc)
- Full text search and reporting on chat transcripts.
- Operator performance reporting.
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Live Chat Translation
WhosOn can translate chat text in real time. The visitor and operator can chat in
their own language, with the WhosOn Server performing the live translation in the
middle. Live translation enables you to widen your available market. |
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Real Time Customer Support Ticketing
Live chat sessions can
be escalated to the ticketing system. Tickets can also be created manually, via a web based form and
imported directly from emails (via Email2DB). Tickets can include any number of
custom fields and attachments. Features automated skills-based ticket distribution.
Ticket responses are delivered to customers via threaded email.
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Click To Call Back
Visitors on your web site click click a link to request
a call back from someone in your organization via a
simple form. WhosOn automatically notifies operators via
popup, email and/or SMS that they need to make a call
back at the correct time. All call back requests and
visitor contact information are stored in the WhosOn
database.
If you use Skype VOIP, you can even call the visitor
directly from within the WhosOn Client.
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Remote Control
During live chat sessions you can offer your visitor the option of a full remote
desktop sharing session. You can see and control the visitor's desktop. Help
to complete checkout forms or help with any pc or software related
problems.
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CRM Integration
Send chat transcripts, call back requests & visitor prospects to your CRM system.
CRM users can view all live chat sessions. Currently supports Salesforce & Microsoft Dynamics CRM. |
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Monitor PPC Campaigns
WhosOn enables you to track visitors based on the PPC
(pay-per-click) campaign that they used to find your
site. You can create real-time 'Alerts' for each PPC
campaign and you can view historical analysis reports.
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Monitor Prospects
WhosOn can watch for visitors that view certain key
pages on your site and spend x minutes viewing. This can
be over multiple visits. WhosOn can then flag these
visitors as 'prospects' and alert you in real time.
WhosOn can send custom invite messages to prospects. You
can also run reports showing the number of prospects per
PPC campaign, referrer and keyword.
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Detect & Deter Click Fraud
WhosOn enables you to detect click fraud as it happens.
You can send visitors who you suspect of click fraud a
warning message. WhosOn can also automatically detect
click fraud and send warning messages to the visitor.
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Analyze Your Web Traffic
WhosOn also provides historical web analytic reporting
with over 70 traffic analysis reports. Both Windows
based and Web based report viewers are included. WhosOn
can also automatically send daily, weekly and monthly
traffic analysis reports direct to your inbox in PDF or
HTML format.
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Work from your iPhone
You can monitor your website and your operators in real time from your iPhone, and participate in live chats.
Supervise your operators whilst you are on the move, or take the sessions yourself! more...
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