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Client error

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GeneK View Drop Down
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Joined: 30 Nov 2009
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GeneK Quote  Post ReplyReply Direct Link To This Post Topic: Client error
    Posted: 02 Nov 2010 at 5:04pm
My WhosOn client software quit remembering my login info. I re-entered the info and i get the following error message:

“Error

Path/File access error From SaveSettings

This information has been saved in the

C:\Users\Gene\AppData\Roaming\Parker Software\WhosOn

Client\WhosOn.LOG file”

 

And then the program won’t close. It locks up and I have to do a ctrl+alt+delete > program not responding > end task.

I uninstalled and re-installed the software and same thing. Help!



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Stephen View Drop Down
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Joined: 21 Oct 2005
Location: Stoke on Trent
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Stephen Quote  Post ReplyReply Direct Link To This Post Posted: 12 Jan 2011 at 1:03pm
Hi,
 
This would indicate that the Client program does not have rights to save its settings in the Users folder. This will be a local machine issue - the client needs to have Write access to the Users settings folder. By default all Windows machines will allow this, so some security policy must be in place on your computer preventing it.
 
Make sure you had Admin access when you installed the client.
 
Try running the Client 'As Administrator' - you shouldnt have to do this but it may solve your issue.
 
Steve
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