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How do I pass a token into the chat session?

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Daniel View Drop Down
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    Posted: 26 Apr 2011 at 8:53am

How do I pass a token into the chat session so I can track the source of the chat session?


To pass a token into the chat session, you can use a hidden pre-chat survey field, and a query string parameter.

For setting up the fields see:
http://www.whoson.com/help/content/surveys.htm

To make the field a hidden field, just enter the word "hidden" (without the quotes) in the "Prompt Text" portion of the pre-chat survey setup.

To include it in the URL, please see:

http://www.whoson.com/help/content/preassigningsurvery.htm
Daniel Tallentire
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Parker Software
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