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WhosOn client v 2015.2.124

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arturj View Drop Down
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Joined: 16 Nov 2016
Location: Poland
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    Posted: 16 Nov 2016 at 6:54am

Hi All,
I would like to ask for a help to clarify my concerns about WhosOn client v 2015.2.124 behaviour. Our Help Desk operators reported that WhosOn client "steals" focus from other applications when a visitor sends a line to the operator.

Situation from real life:
Let's say that operator has open active chat session with visitor. Operator needs to search something in a intranet so he opens webbrowser (focus is on the webbrowser). At the same time visitor sends a message line to the operator. After that WhosOn "steals" focus from webbrowser and make chat window active. This means that previous operator's activity is disturbed.

Could you tell me is this expected behaviour or not, in other words is this a feature or a bug ?

Thanks  a lot

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