chat not working in Chrome and Firefox

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   Whos On has suddenly stopped working in Chrome and Firefox, but still works in IE11 and Edge.

When I look at the console in Chrome, I see the following error:
GET https://www.example.com/chat/include.js?domain=www.example.com net::ERR_CONTENT_DECODING_FAILED 200 (OK)

Firefox gives me this error:
Loading failed for the <script> with source "https://www.example.com/chat/include.js?domain=www.example.com"

My embed code is as follows:
<li style="display:none" id="whoson_chat_wrapper">
<!-- Embedded WhosOn: Insert the script below at the point on your page where you want the Click To Chat link to appear -->
<script type="text/javascript" src="https://www.example.com/chat/include.js?domain=www.example.com"></script>
<script>if(typeof sWOTrackPage=="function")sWOTrackPage();</script>
</li>

Both browsers also give me this error:
Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/

Could this be due to a recent update of Chrome and Firefox which is now blocking the synchronous embeded script?

If this is the case, is there a known fix?

Thanks.
Damian

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damian Members Profile Send Private Message Find Members Posts Add to Buddy List New User Joined: 13 Sep 2018 Location: manchester Points: 2	Post Options Post Reply Quote damian Report Post Thanks(0) Quote Reply Topic: chat not working in Chrome and Firefox Posted: 13 Sep 2018 at 4:05am
	Whos On has suddenly stopped working in Chrome and Firefox, but still works in IE11 and Edge. When I look at the console in Chrome, I see the following error: GET https://www.example.com/chat/include.js?domain=www.example.com net::ERR_CONTENT_DECODING_FAILED 200 (OK) Firefox gives me this error: Loading failed for the <script> with source "https://www.example.com/chat/include.js?domain=www.example.com" My embed code is as follows: <li style="display:none" id="whoson_chat_wrapper"> <!-- Embedded WhosOn: Insert the script below at the point on your page where you want the Click To Chat link to appear --> <script type="text/javascript" src="https://www.example.com/chat/include.js?domain=www.example.com"></script> <script>if(typeof sWOTrackPage=="function")sWOTrackPage();</script> </li> Both browsers also give me this error: Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/ Could this be due to a recent update of Chrome and Firefox which is now blocking the synchronous embeded script? If this is the case, is there a known fix? Thanks. Damian

Biker-Jim Members Profile Send Private Message Find Members Posts Add to Buddy List Expert Joined: 11 Nov 2016 Location: Terra Points: 150	Post Options Post Reply Quote Biker-Jim Report Post Thanks(0) Quote Reply Posted: 13 Sep 2018 at 7:48am
	I assume you are not actually using example.com as the chat server hostname. Try taking the tracking code out of the <li> (list) tags as from your excerpt you appear to have it embedded in them. As it is javascript you don't need to put it inside list tags. To advise better, I will need the URL of one of the webpages where you tracking code is present. Edited by parkersoft-jim - 13 Sep 2018 at 7:49am