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Issue with processing azure email

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mitesh281 View Drop Down

Joined: 24 Feb 2009
Location: India
Points: 69
Post Options Post Options   Thanks (0) Thanks(0)   Quote mitesh281 Quote  Post ReplyReply Direct Link To This Post Topic: Issue with processing azure email
    Posted: 18 Jun 2020 at 8:22am

I am inserting the email body part which I receive from azure. I am using %msg_body% inbuilt variable to insert plain text from azure html formatted email. It was working fine however since last two days %msg_body% is not collecting plain text instead it gives a message "Plain-text emails are not supported at this point." Any reason why msg_body gives that message instead of plain text of email?

Any help will be appreciate.

Thank you,
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Liam View Drop Down
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Joined: 29 Jun 2011
Location: Stoke-on-Trent
Points: 266
Post Options Post Options   Thanks (0) Thanks(0)   Quote Liam Quote  Post ReplyReply Direct Link To This Post Posted: 12 Nov 2020 at 11:30am
Hi Mitesh

This will most likely be because Microsoft stopped sending the emails with a proper plain text portion.
you'd need to rethink your triggers in this scenario.
%msg_html% contains the html portion but you will need to consider how to handle the HTML formatting in your processing.

To allow TA to perform field extractions from msg_html you can one of two things
1. In the first trigger use the Pass To action and pass the msg_html onto another trigger, this other trigger will then perform your actual email processing and trigger extractions
2. You can use the trigger conditions script to run this line of code
This will place the html content into the body, so that your field extraction can extract from the html portion of the email

Important note, when extracting from the HTML portion, you need to be aware of HTML tags and how that is going to impact your extractions
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