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Problems with Client after 2011 Upgrade

Printed From: Parker Software Ltd
Category: WhosOn Live Chat
Forum Name: Hosted Service
Forum Description: Questions about the WhosOn Hosted Solution and notices about service status.
URL: http://www.parkersoftware.com/forum/forum_posts.asp?TID=8129
Printed Date: 11 Aug 2020 at 1:25pm
Software Version: Web Wiz Forums 11.05 - http://www.webwizforums.com


Topic: Problems with Client after 2011 Upgrade
Posted By: johnp
Subject: Problems with Client after 2011 Upgrade
Date Posted: 09 Mar 2011 at 11:49am
Following the notification about the new 2011 version of the hosted Client, I upgraded the software on my PC with the latest download and all worked fine until the next day where I got this error -



If I reinstall the program, Whoson works fine for that day. Then next time I come to use it, I hit the same error again. I've tried removing the Program Files folder after an uninstall and removing what registry keys I could find that might be causing the issue but to no avail.

Any ideas?



Replies:
Posted By: Daniel Horton
Date Posted: 11 Mar 2011 at 12:04pm
This will be due to a conflicting application registering an older or incompatible version of components used by our library. This should not occur. 

Do you possibly know what other application/program is used on the machine that once launched appears to cause this issue? 


-------------
Best Regards,



Daniel James Horton

Technical Manager

Parker Software


Posted By: johnp
Date Posted: 11 Mar 2011 at 1:43pm
Thanks for the reply James.
The one possible program could be this - http://www.symprex.com/products/folder-permissions-manager/ as since I installed the latest Whoson client, both Whoson and the Symprex tool give me errors and reinstalling them each get them working temporarily.


Posted By: Daniel Horton
Date Posted: 30 Mar 2011 at 10:21am
I have passed this information through to the development team and if you believe it to be the application in question then you will need to contact that company to resolve their issue with the product.

Here is the response that I received from our head developer:

It will be another application that is causing the issue. The other application has installed an older version of a shared component that WhosOn/Email2DB uses and that they must re-install WhosOn/Email2DB so that the newer component is reinstalled.

We NEVER overwrite an OCX (Windows component) if the target system has a newer version – this applies to all setups and service packs. Some applications just copy their own components across without taking into account other products using newer components. If this is the case they are ignoring Windows guidelines.



-------------
Best Regards,



Daniel James Horton

Technical Manager

Parker Software


Posted By: johnp
Date Posted: 15 Apr 2011 at 11:25am
It seems that after installing the build released on April 4th, the problem has cleared up now. Both Whoson and the Symprex software work quite happily each day now. :)



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