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How do I pass a token into the chat session?

Printed From: Parker Software Ltd
Category: WhosOn Live Chat
Forum Name: FAQ's
Forum Description: WhosOn FAQ's
URL: http://www.parkersoftware.com/forum/forum_posts.asp?TID=8186
Printed Date: 21 Oct 2020 at 10:21pm
Software Version: Web Wiz Forums 11.05 - http://www.webwizforums.com


Topic: How do I pass a token into the chat session?
Posted By: Daniel
Subject: How do I pass a token into the chat session?
Date Posted: 26 Apr 2011 at 8:53am

How do I pass a token into the chat session so I can track the source of the chat session?


To pass a token into the chat session, you can use a hidden pre-chat survey field, and a query string parameter.

For setting up the fields see:
http://www.whoson.com/help/surveys.htm - http://www.whoson.com/help/content/surveys.htm

To make the field a hidden field, just enter the word "hidden" (without the quotes) in the "Prompt Text" portion of the pre-chat survey setup.

To include it in the URL, please see:

http://www.whoson.com/help/preassigningsurvery.htm - http://www.whoson.com/help/content/preassigningsurvery.htm


-------------
Daniel Tallentire
Support
Parker Software



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