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chat not working in Chrome and Firefox

Printed From: Parker Software Ltd
Category: WhosOn Live Chat
Forum Name: FAQ's
Forum Description: WhosOn FAQ's
Printed Date: 05 Mar 2021 at 3:39pm
Software Version: Web Wiz Forums 11.05 -

Topic: chat not working in Chrome and Firefox
Posted By: damian
Subject: chat not working in Chrome and Firefox
Date Posted: 13 Sep 2018 at 4:05am
Whos On has suddenly stopped working in Chrome and Firefox, but still works in IE11 and Edge.

When I look at the console in Chrome, I see the following error:
GET" rel="nofollow - net::ERR_CONTENT_DECODING_FAILED 200 (OK)

Firefox gives me this error:
Loading failed for the <script> with source "" rel="nofollow -"

My embed code is as follows:
<li style="display:none" id="whoson_chat_wrapper">
<!-- Embedded WhosOn: Insert the script below at the point on your page where you want the Click To Chat link to appear -->
<script type="text/javascript" src="" rel="nofollow -" ></script>
<script>if(typeof sWOTrackPage=="function")sWOTrackPage();</script>

Both browsers also give me this error:
Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help" rel="nofollow -

Could this be due to a recent update of Chrome and Firefox which is now blocking the synchronous embeded script?

If this is the case, is there a known fix?


Posted By: Biker-Jim
Date Posted: 13 Sep 2018 at 7:48am
I assume you are not actually using as the chat server hostname.

Try taking the tracking code out of the <li> (list) tags as from your excerpt you appear to have it embedded in them. As it is javascript you don't need to put it inside list tags.

To advise better, I will need the URL of one of the webpages where you tracking code is present.

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